Technical Support Engineers



Hearty Congratulations..!!!


One Candidates Got Placed In TaraSpan Solutions Private Limited(MNC)



SR.No

Name

1.

Seema Nikam


We Wish All The Best To Seema Nikam For A Bright And Successful Career





We Are Pleased To Inform That TaraSpan Solutions Is Looking For Technical Support Engineers. 


Company Name: TaraSpan Solutions Private Limited(MNC)

 

Company Profile:

TaraSpan Is A Multinational Company With Headquarters In Canada And India. Our Customers Include Some Of The World's Foremost Technology Companies And India's Prominent Corporates. We Represent And Sell Some Of The World's Best Technology Products In The Areas Of Unified Collaboration & E-learning To Indian Corporates. We Are Also A Leading And Largest Partner Of One Of The World's Preeminent Provider Of Unified Collaboration Solution (IP Telephony, Mobility, Video Collaboration & Contact Center Solution) In India. With More Than 200 Clients, We're Becoming The Partner Of Choice To The Growing Enterprises In India.

 

Role: Technical Support Engineer

 

Job Description


We Are Looking For Someone Who Has The Technical Chops To Learn The Product And Have Skills To Provide First Grade Technical Support. 
You Will Get Apply Your Analytical Skills And Root Cause Analysis Skills To Resolve Technical Issues In An Enterprise Environment.
Works With: Customers, Partners, Customer Success, Sales Team, R&D, Marketing, Product Management - Ok, Pretty Much Everyone - Its An Important Role! You Will Know The Whos Who Of Client Within No Time!

Responsibilities:

    • Resolve Technical Issues With Client Products Via Troubleshooting And Root Cause Analysis
    • Proficiency In Problem Solving And Customer Oriented Approach.
    • Manage The Support Ticket Queue Working To Resolve Support Tickets.
    • Online Chatting With Customers.
    • Coordinating With Or Escalate To The Client Development Team As Needed To Resolve Customer Support Tickets.
    • Provide Feedback To Product Marketing And Development As Necessary.
    • Listen Attentively To Customer Needs And Concerns; Demonstrate Empathy.
    • Clarify Customer Requirements, Probe For And Confirm Understanding Of The Requirements Or Problem.
    • Confirm Customer Understanding Of The Solution And Provide Additional Customer Education As Needed.
    • Maintain Broad Knowledge Of Products And Services.
    • Contribute Ideas On Ways To Resolve Problems To Better Serve The Customer And/or Improve Productivity.

 

Keyskills:

 

Desired Candidate Profile:

Education-

UG: B.Tech/B.E. - Any Specialization, Computers

PG:MCA - Computers, M.Sc - Computers, M.Tech - Any Specialization, Computers

 

Requirements:

    • 0-2 Years Of Experience
    • Browser And Cloud, Support And Troubleshooting Experience
    • Customer Service And Support Experience Including The Use Of Trouble-ticket And Support Information Systems.
    • Experience With Cloud Based Browser Solutions.
    • Background In Quality Assurance And Technical Documentation


Knowledge, Skills & Abilities :

 

    • Solid Browser Troubleshooting Skills
    • Experience Writing Technical Documentation Is Desirable
    • Strong Organizational Skills With An Ability To Manage And Prioritize Concurrent Customer Support Demands
    • Experience Using Restful APIs
    • Experience With SQL, JavaScript, HTML, CSS, CURL And 
    • Aptitude For Learning New Software And Tools
    • Ability To Work Independently With Minimal Management Supervision
    • Extra Points For Basic Knowledge Of JSON, XML And Xpath
    • Excellent Communication Skills
    •  

Education:

 

    • Computer Science Engineering (MCA/MCS/BE) Background

 

Personal Characteristics

 

    • Aptitude For Learning New Software And Tools
    • Customer Oriented, Friendly And Approachable
    • Commitment To A Team Environment With A Demonstrated Team Contribution Focus
    • Excellent Communication Skills Both Oral And In Writing - Especially Writing
    • Problem-solving Proficiency With A Strong Attention To Detail
    • A Desire To Work With Customers

Apply Before: 30th August 2016

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