Sr. Associate

Company Profile: WNS Global Services Pvt Ltd

Position: Associate (Email Process)

Experience: Fresher

Process: Email Chat Process

Job Location: Mumbai

Eligibility Criteria: (Mandatory) 

  • HSC OR Any graduate (Except Engineering Background)

Approx. Package:  ₹ Rs. 3,80,000/- to 4,32,000/- Per Annum

Key Duties & Responsiblities: 

  • Good written and verbal communications skills. Conveys Messages Clearly and concisely using appropriate vocabulary, grammar and tone.
  • Actively takes initiative for process and team development.
  • Manage day to day customer queries while attaining daily and weekly targets 
  • Maintain client criteria while striving to achieve desired quality.
  • Responsible for adhering to the Standard Operating Procedures specified for the process.
  • Meet the specified productivity and quality targets every month.
  • Have complete and updated product knowledge, and on being well acquainted with the product.
  • Works effectively in a group and collaborates with the team effectively.
  • Be a team player and achieve team as well as individual goals. Works effectively in a group and collaborates with the team effectively.

Key Skills:

  • Good spoken Verbal & written communication skills. Reading between the lines. Team players with a disposition to learn.
  • Strong problem-solving skills.
  • Good grasping ability and Logical reasoning. Customer centricity
  • Strong understanding of the client organization, business and products.
  • Ability to understand core issues and reply back to the customer with a satisfactory opener and closure   
  • Good Interpersonal skills.
  • Adaptable and responsible  

Deadline to Apply : Friday, 8th September 2023 till 04:00 PM(The profiles won’t be considered after the deadlines)

Advanto Software Pvt Ltd – Pune’s Leading IT Training and Placement Institute