Company Profile: WNS Global Services Pvt Ltd
Position: Associate (Email Process)
Process: Email Chat Process
Job Location: Mumbai
Eligibility Criteria: (Mandatory)
HSC OR Any graduate (Except Engineering Background)
Approx. Package: ₹ Rs. 3,80,000/- to 4,32,000/- Per Annum
Key Duties & Responsiblities:
- Good written and verbal communications skills. Conveys Messages Clearly and concisely using appropriate vocabulary, grammar and tone.
- Actively takes initiative for process and team development.
- Manage day to day customer queries while attaining daily and weekly targets
- Maintain client criteria while striving to achieve desired quality.
- Responsible for adhering to the Standard Operating Procedures specified for the process.
- Meet the specified productivity and quality targets every month.
- Have complete and updated product knowledge, and on being well acquainted with the product.
- Works effectively in a group and collaborates with the team effectively.
- Be a team player and achieve team as well as individual goals. Works effectively in a group and collaborates with the team effectively.
- Good spoken Verbal & written communication skills. Reading between the lines. Team players with a disposition to learn.
- Strong problem-solving skills.
- Good grasping ability and Logical reasoning. Customer centricity
- Strong understanding of the client organization, business and products.
- Ability to understand core issues and reply back to the customer with a satisfactory opener and closure
- Good Interpersonal skills.
- Adaptable and responsible
Deadline to Apply : Friday, 8th September 2023 till 04:00 PM(The profiles won’t be considered after the deadlines)
Advanto Software Pvt Ltd – Pune’s Leading IT Training and Placement Institute