Desktop /Endpoint Support

Skills Required :

Endpoint Field Support.
Provide instant support to the end user for problems, which may arise due to different applications, running in the organization, Operating Systems, printers, network, hardware breakdown etc.
Troubleshooting of endpoints hardware, peripherals, etc.
Maintenance of hardware inventory related to PC and other hardware peripherals.
Shifting / relocation of hardware and making shifting related changes to configuration as required.
Installation and configuration support for customized application.
Installation and diagnostic support for windows software (OS, Office etc).
PC Hardware Upgrade support. Coordination between various IT teams for service resolution
Remote & Onsite support for Disaster Recovery (DR) locations as and when required.
Backup/Restoration of local data related to user.
Preparation of monthly call log report logged for hardware with Contractor.
Co-ordination with various suppliers/ OEMs for the equipment under warranty.
IT System procurement is an ongoing process and the additional item included during the maintenance period also needs to be supported within the ambit.
Email Client support (Installation / Support)

Advanto Software Pvt Ltd – Pune’s Leading IT Training and Placement Institut