Telecom Support Executive
Please Note: This is Not Technical Or Development Role. If You Are Interested For Support Role Then Only Apply.
Company Name: Screen Magic Mobile Media Pvt. Ltd.
Position: Telecom Support Executive
Experience: Fresher
Job Location: Pune
ELIGIBILITY CRITERIA:
Education: BE /B. Tech /BCA /BCS /BSc /MCS /MCA /MSc (CS/IT)
Percentage criteria: Any
Pass-out Year: Any
Approx Package : Rs. 2,40,000/- Fixed + Variable pay + US Shift allowances
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Roles and Responsibilities:
Manage customer support tickets related to 10 DLC registration and A2P messaging compliance.
Assist clients with registering brands, campaigns, and numbers for 10 DLC.
Troubleshoot and resolve message delivery, registration delays, and compliance issues.
Guide clients on vetting processes and A2P messaging regulations.
Collaborate with cross-functional teams for smooth resolution of customer queries.
Monitor the ticketing system and respond to customer inquiries in a timely manner.
Stay updated on industry regulations for 10 DLC and A2P messaging.
Educate customers on 10 DLC, Toll-Free Numbers (TFN), and WhatsApp requirements.
Document resolutions and maintain accurate logs of customer interactions.
Provide telecom support during USA business hours for North American clients.
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