|JD-634-[09-04-25]|- Tech Mahindra – Customer Support Associate (CSA)

Company Name: Tech Mahindra

About Company:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Designation: Customer Support Associate (CSA)

Role: Voice Process (UK & Canada)

Shift Time: Rotational Shift

Experience: Fresher

Job Location: Pune.

ELIGIBILITY CRITERIA:

• Qualification: Any Graduate

• Pass out Year: 2023/2024/2025

• Percentage Criteria: NA

Approx. Package:  Rs.3,40,000 /- Per Annum

Roles and Responsibilities 

1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
2. Resolve customer complaints by identifying problems and offering appropriate solutions.
3. Document and track interactions using CRM or ticketing systems accurately.
4. Provide product/service information and guide customers through processes.
5. Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

Skills Required

1. Strong communication skills – clear, empathetic, and professional in all interactions.
2. Problem-solving ability – quickly analyze issues and provide effective solutions.
3. Customer-centric mindset – focused on delivering a positive experience.
4. Technical proficiency – ability to use CRM/ticketing tools like Zendesk or Salesforce.
5. Time management – capable of handling multiple tasks and prioritizing effectively.
6. Team collaboration – work well with peers and other departments to resolve issues.

Round-2 Online Technical Interview

Congratulations! 35 Candidates Shortlisted For Online Technical Interview Round of Tech Mahindra Hiring For Customer Support Associate.

Important Note:

1. Shortlisted Candidates Will Receive A Call From Team Advanto With Further Details.

2. Candidates Are Requested To Be Available On The Call.

Shortlisted Candidates List

Round-1

Congratulations! 180+ Candidates Shortlisted For Online Group Discussion Round of Tech Mahindra Hiring For Customer Support Associate.

Important Note:

1. Shortlisted Candidates Will Receive An Email From Advanto Team With GD Link. (Please Check Your SPAM, PROMOTIONS & SOCIAL)

2. Candidates Will Have To Be Present In The GD Round As Per The Mentioned Time Slot Only.

3. Max Time To Let In Candidates From The Waiting Room Is 5 Min. Candidates Will Not Be Considered After The Deadline.

Shortlisted Candidates List