|JD- 638- [12-06-25]| – Screen Magic Mobile Media Pvt. Ltd. – Multiple Positions

Approx. Package During 1 Year Period: Rs. 2,40,000/- Per Annum

Approx.  Package Upon Completion of One Year: Up to Rs. 4,00,000/- Per Annum.(Strictly Depending upon Your Performance)

Roles and Responsibility of Account Manager
1. Build and maintain strong client relationships to ensure long-term satisfaction and retention.
2. Act as the main point of contact between the client and internal teams.
3. Understand client needs and provide tailored solutions or upsell/cross-sell relevant products or services.
4. Coordinate with sales, support, and product teams to ensure seamless service delivery.
5. Track account performance and prepare regular reports on client activity, feedback, and revenue contribution.
6. Resolve client issues promptly, ensuring customer satisfaction and smooth operations.

Skills Required
* Strong communication and interpersonal skills
* Client relationship management
* Sales and negotiation abilities
* Project coordination and organizational skills
* Proficiency in CRM tools (e.g., Salesforce, Zoho)
* Problem-solving and decision-making

Roles and Responsibilities of Customer Support Engineer
1. Provide technical assistance to customers via phone, email, or chat to resolve product-related issues.
2. Diagnose and troubleshoot software or hardware problems efficiently and accurately.
3. Document support cases and maintain detailed records using ticketing systems.
4. Collaborate with engineering and product teams to escalate complex issues and ensure timely resolution.
5. Guide customers through step-by-step solutions or remote sessions to resolve technical concerns.
6. Identify recurring issues and provide feedback for product improvement or knowledge base updates.

Skills Required
* Strong technical troubleshooting skills
* Excellent communication and customer service abilities
* Familiarity with ticketing tools (e.g., Zendesk, Jira)
* Basic networking and system knowledge
* Analytical thinking and attention to detail
* Patience and empathy in high-pressure situations

Roles and Responsibility of Inside Sale Executive
1. Identify and qualify leads through cold calls, emails, and inbound inquiries.
2. Pitch products or services to potential customers and explain their benefits.
3. Follow up on leads and maintain a sales pipeline using CRM tools.
4. Schedule product demos or meetings for senior sales reps or account managers.
5. Negotiate pricing and close deals to meet or exceed monthly sales targets.
6. Maintain strong customer relationships for repeat business and referrals.

Skills Required
* Excellent verbal and written communication skills
* Persuasion and negotiation abilities
* Familiarity with CRM software (e.g., Salesforce, Zoho)
* Goal-oriented and self-motivated mindset
* Strong organizational and time management skills
* Basic understanding of the product or service being sold

Roles and Responsibility of Customer Success Executive
1. Onboard new customers and ensure smooth adoption of the product or service.
2. Maintain ongoing relationships with clients to ensure satisfaction and long-term retention.
3. Monitor customer usage data and engagement to identify risks or opportunities for growth.
4. Serve as the voice of the customer, providing feedback to internal teams for product or service improvements.
5. Help customers achieve their desired outcomes through regular check-ins and proactive support.
6. Address concerns or issues early to prevent churn and promote renewals or upsells.

Skills Required
* Strong relationship-building and communication skills
* Empathy and a customer-first mindset
* Problem-solving and conflict-resolution abilities
* Familiarity with Customer Success or CRM tools (e.g., Gainsight, HubSpot)
* Analytical skills to interpret customer data and behavior
* Organizational skills to manage multiple accounts efficiently

Round-1

Congratulations! 80 Candidates Shortlisted For Online Communication Round For SMS-Magic Hiring For Multiple Positions.

Important Note:

1. Shortlisted Candidates Will Receive An Email From Advanto Team With Communication Round Link.

2. Shortlisted Candidates Are Requested To Join The Link As Per The Mentioned Time-Line Only.

3. Candidates Will Be Allowed To Let In From The Waiting Room is Max 10 Min. Profiles Will Not Be Considered After That.

Shortlisted Candidates List