Customer Service Associate

Company Name: Tech Mahindra
Position: Customer Support Associate
Role: Chat Process (Australian Shift)
Shift Timing: Rotational
Experience: Fresher
Job Location: Pune
ELIGIBILITY CRITERIA:
1. Qualification: BE/BTech
2. Pass Out Year : 2022/2023/2024 Only
3. Percentage Criteria: NA
Approx. Package: Between Rs. 3,20,000/- To Rs. 3,60,000/-  Per Annum (Based On Interview)
Key Responsibilities:
  • Provide courteous and professional assistance at all times.
  • Understand and address customer concerns, questions, and complaints.
  • Diagnose and resolve hardware, software, or network issues per guidelines.
  • Escalate complex cases to relevant teams when required.
  • Ensure adherence to DevOps and Agile frameworks.
  • Guide customers on setup, installation, configuration, and usage.
  • Maintain records of customer interactions and resolutions in CRM/ticketing systems.
  • Create and update technical documents, FAQs, and troubleshooting guides.
  • Track support performance, including ticket resolution times and customer satisfaction.
   Skills Required:
  •  Strong written English with correct grammar, clarity, and professionalism.
  •  Fast and error-free typing to handle multiple chats efficiently.
  •  Ability to understand and address customer concerns with empathy and patience.
  •  Basic understanding of software, hardware, or troubleshooting (if applicable).
  •  Ability to manage multiple chat conversations simultaneously.
  •  Quick thinking to resolve customer queries effectively.
  • Familiarity with chat support tools like Zendesk, Fresh desk, or Salesforce.
  • Prioritizing and responding to queries promptly within SLA limits.
  • Deep understanding of company products/services to provide accurate information.
  • Ability to work in different shifts, including Australian time zones.
  • Handling difficult customers professionally and de-escalating situations.

ROUND-1

Congratulations! 230+ Candidates Shortlisted For Online Group Discussion Round Of Tech Mahindra Hiring For Customer Support Associate.

Important Note:
  1. Shortlisted Candidates List Is Arranged In A Alphabetical Order.
  2. Shortlisted Candidates Will Receive An Email From Advanto Team With GD Link. Check Your Email From SPAM, PROMOTIONS & SOCIAL.
  3. Shortlisted Candidates Are Requested To Join The Link As Per The Mentioned Time Slot Only.
  4. Max Time To Let In The Candidates From The Chat Waiting Room is 10 Min. Profiles Will Not Be Considered After Deadline.
Shortlisted Candidates List.
Time SlotSr NoCandidates NameGraduation College Name
11:00 AM1Aarti mahaleSanghavi college of engineering
11:00 AM2Abdullah ShethwalaJai Hind College, Mumbai
11:00 AM3Abhijeet JoshiMGM Jawaharlal Nehru Engineering College Aurangabad
11:00 AM4Abhijit GondanePriyadarshini college of engineering
11:00 AM5Abhishek KhelwadeJayawant Shikshak Prasarak Mandal (Bhivarabhi Sawant Institute of Technology and Research)
11:00 AM6Abhishek Ranjit NimbalkarAbhishek Ranjit Nimbalkar
11:00 AM7Achal ChavanAnuradha Engineering College Chikhli, Buldhana
11:00 AM8Aditya AndurkarNutan Maharashtra Institute of Engineering and Technology
11:00 AM9Aditya KhapardeAll India Shri Shivaji Memorial Society’s Institute Of Information Technology, Pune
11:00 AM10Ajay AyrekarSiddhant College Of Engineering
11:00 AM11Ajinkya KambleSKN Sinhgad College of Engineering Korti Pandharpur
11:00 AM12Ajit DeshmaneDr.Vithalrao Vikhe Patil College Of Engineering. Ahmednagar
11:00 AM13Ajit SwamiIndira College of commerce and science
11:00 AM14Akanksha KumbharkarTrinity Academy Engg College Pune
11:00 AM15Akash GaikwadSCCE
11:00 AM16Akshit HedauProf Ram meghe college of engineering and management, badnera, amravati
11:00 AM17Amol HokarneDypcoei
11:00 AM18Amol RathodMahatma Gandhi mission college of engineering nanded
11:00 AM19Aniket GavitSandip Institute Of Technology And Research Centre, Nashik
11:00 AM20Aniket JawadeDatta Meghe Institute of Engineering Technology and Research, Wardha.
11:00 AM21AnitaSinhgad College Of Engineering Pune
11:00 AM22ANKITA ASHOK AWACHARMITAOE PUNE
11:00 AM23Ankita sontakkeBMIT College
11:00 AM24Anuja IngleShri. R.L.T. College of Science, Akola
11:00 AM25Anuradha ArekarPdea College of Engineering Pune
11:00 AM26Anushka RupnarPadma Vasantraodada Patil Institute of technology Budhgaon Sangli
11:00 AM27Anwar ShahaNBN Sinhgad School Of Engineering
11:00 AM28Aparna VasmaleSVERI’S COLLEGE OF ENGINEERING PANDHARPUR
11:00 AM29Arati KaleSND College of Engineering and Research Center Yeola
11:00 AM30Arpita JagtapModern Education Society’s Wadia College of Engineering,Pune
11:00 AM31Ashwini GaikwadNagpur Institute of technology nagpur
11:00 AM32Aslim ShaikhMarathwada Mitra Mandals College of Engineering
11:00 AM33Asmita BargeDnyanshree Institute of engineering and technology satara
11:00 AM34Asmita kshirsagarDr. D. Y. Patil pratishthans college of engineerings salokhenagar kolhapur
11:00 AM35Atharv PawarDhole patil college of engineering, Pune
11:00 AM36Bhakti GholapModern education society college of engineering
11:00 AM37Bharti UgalmugaleMatoshri college of engineering research centre Eklahare
11:00 AM38Bhausaheb Pandurang ShindeSinhgad institute of technology Lonavla
11:00 AM39Chandansingh RajputRMD Sinhgad School of Engineering Warje Pune
11:00 AM40Chandrakala DahakeJaihind college of Engineering kuran
11:00 AM41Chetan ShindeDhole Patil College of Engineering
11:00 AM42Chetana kuwarPravara rural engineering college loni
11:00 AM43Darpan KaranjeKarmaveer Vasantrao Naik College, Nashik.
11:00 AM44Datta kalalGenba Sopanrao Moze College of Engineering
11:00 AM45Dhanashree KengaleMes Abasaheb Gaware College
11:00 AM46Dhanashri GangurdeSITRC
11:00 AM47Dheeraj kumarGalgotias university
11:00 AM48Diptadeep MitraRCC Institute of Information Technology
11:00 AM49Ganesh MandeSandip Institute of technology and research centre Nashik
11:00 AM50Gaurav BachhavNSS’s Uttamarao Patil College Dahiwel
11:00 AM51Gauri GoreSveris Collage Of Engineering Pandharpur
11:00 AM52Gayatri SalokheD Y Patil College of Engineering and technology
11:00 AM53Gaytri KolheLoknete Gopinathji Munde Institute of Engineering and Research center
11:00 AM54Gitesh PaitwarMet Institute of Engineering Nashik
11:00 AM55Harsh LaddaPadma Bhushan Vasantdada Patil Institute of technology
11:00 AM56Harsha BadgujarHSMs Shri Sant Gadge Baba College of Engineering and Technology, Bhusawal
11:00 AM57Harshal PatilMET Bhujbal Knowledge City
11:00 AM58Harshal TilekarSir Visvesvaraya Institute Of Technology Nashik
11:00 AM59Ishita AgrawalMahatma Gandhi Kashi Vidyapith, Varanasi
11:00 AM60Jagruti PatilSsvps Bapusaheb shivajirao deore college of engineering Dhule
12:30 PM61Jaydeep IngaleShivraj College Of Arts, Commerce & Science, Gadhinglaj
12:30 PM62Jayeshkumar SuryavanshiITM Vocational University
12:30 PM63Jigisha BrahmapurikarMaharashtra Udyagiri Mahavidyalaya Udgir
12:30 PM64Jyoti AthaniTatyasaheb kore Institute of engineering and technology
12:30 PM65Jyoti AthaniTatyasaheb Kore Institute of engineering and technology
12:30 PM66Kajal datirRNC chandak bytco college nashik road
12:30 PM67Kale Siddharth ArunAhmednagar college Ahmednagar
12:30 PM68Karan GawateVishwabharati Academy’s College of Engineering
12:30 PM69Karishma shigaveTatysaheb kore institute of engineering and technology warananagar
12:30 PM70Kaveri BagiPadmabhooshan Vasantraodada Patil Institute of Technology (PVPIT), Budhgaon, Sangli
12:30 PM71Kiran MahajanSandip institute of technology and research centre Nashik Maharashtra
12:30 PM72Kshiprasadhan GawadeD Y Patil Institute of Engineering and Technology Ambi pune
12:30 PM73Kunal PatilShri gulabrao deokar college of engineering jalgaon
12:30 PM74Kunal shindeBMIT Solapur
12:30 PM75Lavanya NallaSSWCOE
12:30 PM76Laxman KashidSVERI’S College Of Engineering Pandharpur
12:30 PM77Laxmikant TangadeYeshwantrao chavan college of Engineering
12:30 PM78Liji RejiIndira College Of Commerce And Science
12:30 PM79Mahadev AyareKit shelve pandharpur
12:30 PM80Mahesh lahotiSandip university
12:30 PM81Mahesh SomaseSandip institute of technology and research centre
12:30 PM82Manasvi KerkarMarathwada Mitra Mandal’s College of Commerce
12:30 PM83Mansi NimbalkarVivekanand College Kolhapur
12:30 PM84Maya KokarePeople’s education society of engineering sambhajinagar
12:30 PM85Mayur KharkarSmt Kashibai Navale College of Engineering Pune
12:30 PM86Mayuri PalvePDEA’S college of Engineering Manjari
12:30 PM87Megha KadamYashoda Technical Campus Satara
12:30 PM88Mohammed MoidSharnbasva university gulburga
12:30 PM89Mohit PandeySmt. Kashibai Navale College of Commerce
12:30 PM90Mrunalini KokaneKarmayogi Institute of Technology
12:30 PM91Mueez ShaikhA.G Patil Institute of Technology Solapur
12:30 PM92Muskan mullaRMD sinhgad college of engineering warje
12:30 PM93Naresh RathodDr D Y Patil ACS College
12:30 PM94Neha BadgujarSandip Institute Of Engineering And Management
12:30 PM95Neha IngawaleSangola College Sangola
12:30 PM96Nikhil MagarPadmashri vitthalrao vikhe patil college of engineering Ahmadnagar
12:30 PM97Nikita AttardeGodavari college of engineering jalgaon
12:30 PM98Nikita GadeJSPM’s Imperial COllege Of Engineering and Research Institute ,Pune
12:30 PM99Nikita MusaleWalchand institute of technology solapur
12:30 PM100Nilesh BakadeShri shankarprasad agnihotri college of engineering
12:30 PM101Nilesh HatkarMgm Jawaharlal Nehru Engineering College
12:30 PM102Nishant PatilD Y Patil College Of Engineering and Technology
12:30 PM103Om KasanePravara rural engineering college
12:30 PM104Palash DoijadPDEA’s college of Engineering pune
12:30 PM105pallavi moreGenba sopanrao moze college of engineering pune
12:30 PM106Pallavi SingnathSinhgad institute of technology lonavala
12:30 PM107Paresh Narendra PatilK k wagh engineering college
12:30 PM108payal musanejawaharlal nehru engineering college, aurangabad
12:30 PM109Piyush SonarCmcs College Nashik
12:30 PM110Pooja SalbandeSanjivani college of engineering kopargaon
12:30 PM111Pooja WadkarSND College Of Engineering and Rc
12:30 PM112Poonam GundaleBharati Vidyapeeth College of Engineering for Women’s, Pune
12:30 PM113Pradhumn GanganeVilasrao Deshmukh Foundation, Latur
12:30 PM114Pradnya ManeAdarsh Institute of Technology and Research Centre Vita
12:30 PM115Pradyumna NalawadeZeal College of Engineering and Research
12:30 PM116Prajwal JagtapModern Education Society’s Wadia college of engineering Pune
12:30 PM117Pranay AwachatSinhgad Institute of Technology Lonavala
12:30 PM118Pranjali TrimukheMaulana Mukhtar Ahmed Nadvi Technical Campus
12:30 PM119Prasad KumbharTPCT’s College of Engineering, Pune
12:30 PM120Prashant katreNagpur Institute of technology nagpur
2:30 PM121Prathamesh BhadangeMatoshri college of engineering and research Center
2:30 PM122Prathamesh PawarIndira College of Engineering and management Pune
2:30 PM123Prathmesh JejurkarDt.Vithalrao Vikhe Patil College of Engineering,Ahmednagar
2:30 PM124Prathmesh JoshiAVCOE
2:30 PM125Prathmesh kadamRMD SINHGAD SCHOOL OF ENGINEERING
2:30 PM126Pratik DhaneSiddhant College Of Engineering, Pune
2:30 PM127Pratik KhardekarNagnath appa college of engineering Maharashtra
2:30 PM128Pratiksha SolankeShri Sant Gajanan Maharaj College of Engineering Shegaon
2:30 PM129Preeti NimbargiDr Dy Patil College of engineering ambi
2:30 PM130Prerna GunjalSamarth institute of computer science Belhe Pune
2:30 PM131Priyanka AhireMET Institute Of Engineering Nashik
2:30 PM132Priyanka shelkeGuru gobind singh college
2:30 PM133Puja FundeDr DY Patil School of Engineering and Technology lohegaon Pune
2:30 PM134Radhey BhuteDr DY Patil arts commerce and science college pimpri pune
2:30 PM135Rahul NikamJawahar education society’s institute of technology and management nashik
2:30 PM136Rajashri DasiShree Siddheshwar Women’s College of Engineering Solapur Maharashtra
2:30 PM137Raman GaikwadDr.dy.patil college of engineering and innovation varale
2:30 PM138Ranjit kadamVishwalata college Bhatgaon yeola
2:30 PM139Rishav PathakGossner College Ranchi
2:30 PM140Rohan NandanwarProf Ram Meghe College of engineering and management Badnera Amravati
2:30 PM141Rohini PatilSinhgad institute of technology and science narhe pune
2:30 PM142Roshan NawkarSaraswati college Shegaon
2:30 PM143RunaliSanghavi College of Engineering Nashik
2:30 PM144Rushikesh TekaleD Y Patil Institute of Engineering and Technology, Pune
2:30 PM145Rutuja jadhavVidya pratishthans kamalnayan bajaj institute of engineering and technology, Baramati
2:30 PM146Rutuja MuthalGovernment College Of Engineering And Research Avasari Pune
2:30 PM147Rutuja SolankeRMD Sinhgad college of Engineering
2:30 PM148Rutuja YadavNanasaheb Mahadik Collage Of Engineering
2:30 PM149Sagar HyalijZEAL COLLEGE OF ENGONEERING AND RESERCH PUNE
2:30 PM150Sagar KadamVidya Pratishthan Art, Commerce and Science College Baramati
2:30 PM151Sagar MaziJ D College Of Engineering & Management
2:30 PM152Sagar yempalRadhai Mahavidyalay
2:30 PM153SAHIL BHISEDHOLE PATIL COLLEGE OF ENGINEERING WAGHOLI
2:30 PM154Sahil Shaikhdada patil mahavidaylay karjat
2:30 PM155Sakshi ApsundePune Vidyarthi Griha’s College Of Engineering Nashik
2:30 PM156Sakshi HajareAdarsh institute of technology and research centre vita
2:30 PM157Sakshi HuleMmit Lohgaon
2:30 PM158Sakshi JadhavMGM’S Jawaharlal Nehru Engineering College Aurangabad
2:30 PM159Sakshi JainSandip University
2:30 PM160Sakshi SarojUniversity of Allahabad
2:30 PM161Samiksha RautSipna College of Engineering and technology Amravati
2:30 PM162Sanket BoradeSavitribai Phule Pune University
2:30 PM163Sanket DeoreBachelor Of Engineering
2:30 PM164Sanket PanditRMD Sinhgad school of engineering warje
2:30 PM165Sanskar GulaveSinhgad Academy of Engineering Pune
2:30 PM166Santhipriyan NairSinhgad Academy of Engineering
2:30 PM167Savant MahendraNew art’s commerce and science college Shevgaon
2:30 PM168Seema DokeAhmednagar college Ahmednagar
2:30 PM169Sejal GogawaleSarhad College of Arts commerce and Science
2:30 PM170Shadab PathanPravava Rural Engineering college
2:30 PM171Shailesh kalgapureShrimati kashibai navale college of engineering pune
2:30 PM172Shankar PathadeNew Arts, Commerce and Science College.
2:30 PM173sharad salunkeM.S Bidve Engineering College Latur
2:30 PM174Shilpa GaikwadSandip institute of technology and research center nashik.
2:30 PM175Shirisha BaddalShree Siddheshwar Women’s College of Engineering, Solapur
2:30 PM176Shivanjali RakhundeDhole Patil College Of Engineering
2:30 PM177Shivtej PawarPravara Rural Engineering College Loni
2:30 PM178Shraddha PatilM.S Bidve Engineering College, Latur
2:30 PM179Shreya PatilR.C.Pate Institute Of Technology
2:30 PM180Shreyal IkharSipna College Of Engineering & Technology, Amravati
4:30 PM181Shreyas KulkarniNBN Sinhgad School Of Engineering Pune
4:30 PM182Shruti RhayakarNanasaheb Mahadik College of engineering,peth
4:30 PM183Shrutika VarmaAmrutvahini College of Engineering Sangamner
4:30 PM184Shubham GiramSGGSIE&T Nanded
4:30 PM185Shubham JadhavRRC
4:30 PM186Shubham khuleShri shiv chatrapati college junnar
4:30 PM187Shubham MapariNew Arts Commerce and Science College Parner
4:30 PM188Shubham MedewarPES Modern College of Engineering
4:30 PM189Shubham patelBabasaheb naik college of engineering pusad
4:30 PM190Shubhangi MetakariNanasaheb mahadik college of Engineering peth
4:30 PM191Snehal ChaudhariR C Patel Institute Of Technology Shirpur
4:30 PM192Soni waghS.N.D.T UNIVERSITY
4:30 PM193Supriya GaikwadTKIET , WARANANAGAR
4:30 PM194Suraj ShendageDr. vithalrao vikhe patil college of engineering
4:30 PM195Suraksha DhaskeBharati Vidyapeeth college of engineering for women pune
4:30 PM196Suruchi TalelePune Vidhyarthi Griha’s Collage Of Engineering Nashik
4:30 PM197Suryapratim dasZCOER Pune
4:30 PM198Sushant GhewariSanjay Ghodawat University
4:30 PM199Sushant KulkarniJSPM’s Rajarshi Shahu College Of Engineering, Tathawade
4:30 PM200suyog ahireSinhgad institute of technology lonavla pune
4:30 PM201Swapnil GotmareHislop College
4:30 PM202Swati Baliram KhurpeVidya Niketan Collage Of Engineering
4:30 PM203Swayam HidadugiKolhapur Institute Of Technology, Kolhapur
4:30 PM204Tanay SurveATSS College Of Business Studies & Computer Application Pimpri Chinchwad
4:30 PM205Tanjila AttarA.G.Patil Institute of Technology Solapur Maharashtra
4:30 PM206Tanmay LohakareSt. Vincent Pallotti College of Engineering And Technology Nagpur
4:30 PM207Tejas DesaleMatoshri college of engineering and research center
4:30 PM208Tushar AhireMaulana mukhtar ahmed nadvi technical campus malegaon
4:30 PM209Tushar DivekarMgm’s jawaharlal nehru college of engineering
4:30 PM210Tushar JadhavParikrama Faculty of Engineering, Kashti
4:30 PM211Tushar VhanmanePad. Vasantraodada Patil Institute of Technology Budhgaon, Sangli.
4:30 PM212Vaibhav DeoreKarmveer aabasaheb alias N M Sonwane college satana
4:30 PM213Vaishnavi GavaliBharati vidyapeeth college of engineering
4:30 PM214Vaishnavi SanapMGM’S Jawaharlal Nehru Engineering College Aurangabad
4:30 PM215Vaishnavi VirokarSaraswati College Shegaon
4:30 PM216Vijay NavtharPratishthan Mahavidyalaya Paithan
4:30 PM217Vikas YeoleSiddant college of Engineering
4:30 PM218Vimleshkumar VarmaPCET’s Nutan college of engineering and research, pune
4:30 PM219Vinay SaleSmt.Kashibai Navale College of Engineering Pune
4:30 PM220Vinaya shindeDr. D. Y. Patil ACS college pimpri pune
4:30 PM221Vinayak Santosh GoteSandip institute of technology and Research centre Nashik
4:30 PM222VIPUL GUJARATHIAbasahebgarware college
4:30 PM223Viraj NikamMescoe Pune
4:30 PM224Vishakha MatkarPune Vidhyarthi Grihas College of engineering and technology pune
4:30 PM225Vishal JadhavK J College of engineering and management research Pune
4:30 PM226Vishal SolankiDhole Patil College of Engineering Pune
4:30 PM227Vivek PatilKJ College of Engineering and Management Research
4:30 PM228Yash Anil VilayatkarSipna College of Engineering and Technology
4:30 PM229Yash GangurdeDR.DY.PATIL ACS COLLEGE PIMPRI
4:30 PM230Yash HatgaonkarJawaharlal Darda institute of engineering and technology
4:30 PM231Yash KumbharSanjay Ghodawat University
4:30 PM232Yash SinkarProf Ram Meghe institute of technology and research badnera
4:30 PM233Yogesh DeshmukhDr.vithalrao vikhe Patil clg of engineering Ahmednagar
4:30 PM234Yogesh GhugeVivekanand Institute of management studies and technology
4:30 PM235Yogesh RodeDhole Patil College of engineering, Pune
4:30 PM236Yogita GendLoknete Gopinathji Munde Institute of Engineering Education & Research, Nashik