Multiple Positions
Company Name: Screen Magic Mobile Media Pvt.
About Company:
SMS-Magic is a proven, global messaging platform for popular CRM platforms, supporting small, mid-market and enterprise clients across 190 countries.
SMS-Magic enables CRM users to engage buyers and win and retain more new customer revenue, while creating strong customer relationships that drive sustainable competitive advantage.
SMS-Magic helps Marketers drive 6x more responses through automated campaigns, assists Sales and Account teams to increase engagement and win more deals, faster. Customer Support teams are able to handle 10x more cases with faster-than-ever resolution times.
All through the power of seamlessly integrated and customizable conversational messaging. SMS-Magic is a popular messaging application found on the Salesforce AppExchange and Zoho Marketplace.
Designation:
* Account Manager
* Customer Support Engineer
* Inside Sales Executive
* Customer Success Executive
Experience: Fresher.
Job Location: Pune/Mumbai.
ELIGIBILITY CRITERIA:
Qualification: Any Graduate
Pass out Year: 2021/2022/2023/2024
Percentage Criteria: NA
Shift Timing: US Shift
Cab Facility Available For Candidates
Approx. Package During 1 Year Period: Rs.20,000/- Per Month (
Approx. Package Upon Completion of One Year: Up to Rs. 4,00,000/- Per Annum.(Strictly Depending upon Your Performance)
Roles and Responsibility of Account Manager
1. Build and maintain strong client relationships to ensure long-term satisfaction and retention.
2. Act as the main point of contact between the client and internal teams.
3. Understand client needs and provide tailored solutions or upsell/cross-sell relevant products or services.
4. Coordinate with sales, support, and product teams to ensure seamless service delivery.
5. Track account performance and prepare regular reports on client activity, feedback, and revenue contribution.
6. Resolve client issues promptly, ensuring customer satisfaction and smooth operations.
Skills Required For Account Manager
* Strong communication and interpersonal skills
* Client relationship management
* Sales and negotiation abilities
* Project coordination and organizational skills
* Proficiency in CRM tools (e.g., Salesforce, Zoho)
* Problem-solving and decision-making
Roles and Responsibilities of Customer Support Engineer
1. Provide technical assistance to customers via phone, email, or chat to resolve product-related issues.
2. Diagnose and troubleshoot software or hardware problems efficiently and accurately.
3. Document support cases and maintain detailed records using ticketing systems.
4. Collaborate with engineering and product teams to escalate complex issues and ensure timely resolution.
5. Guide customers through step-by-step solutions or remote sessions to resolve technical concerns.
6. Identify recurring issues and provide feedback for product improvement or knowledge base updates.
Skills Required For Customer Support Engineer
* Strong technical troubleshooting skills
* Excellent communication and customer service abilities
* Familiarity with ticketing tools (e.g., Zendesk, Jira)
* Basic networking and system knowledge
* Analytical thinking and attention to detail
* Patience and empathy in high-pressure situations
Roles and Responsibility of Inside Sale Executive
1. Identify and qualify leads through cold calls, emails, and inbound inquiries.
2. Pitch products or services to potential customers and explain their benefits.
3. Follow up on leads and maintain a sales pipeline using CRM tools.
4. Schedule product demos or meetings for senior sales reps or account managers.
5. Negotiate pricing and close deals to meet or exceed monthly sales targets.
6. Maintain strong customer relationships for repeat business and referrals.
Skills Required For Inside Sales
* Excellent verbal and written communication skills
* Persuasion and negotiation abilities
* Familiarity with CRM software (e.g., Salesforce, Zoho)
* Goal-oriented and self-motivated mindset
* Strong organizational and time management skills
* Basic understanding of the product or service being sold
Roles and Responsibility of Customer Success Executive
1. Onboard new customers and ensure smooth adoption of the product or service.
2. Maintain ongoing relationships with clients to ensure satisfaction and long-term retention.
3. Monitor customer usage data and engagement to identify risks or opportunities for growth.
4. Serve as the voice of the customer, providing feedback to internal teams for product or service improvements.
5. Help customers achieve their desired outcomes through regular check-ins and proactive support.
6. Address concerns or issues early to prevent churn and promote renewals or upsells.
Skills Required For Customer Success
* Strong relationship-building and communication skills
* Empathy and a customer-first mindset
* Problem-solving and conflict-resolution abilities
* Familiarity with Customer Success or CRM tools (e.g., Gainsight, HubSpot)
* Analytical skills to interpret customer data and behavior* Organizational skills to manage multiple accounts efficiently
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